COVID-19 Update from Healthesystems

COVID-19 Update from Healthesystems

The fast-moving and uncertain situation related to the COVID-19 pandemic is affecting all of our families, businesses and communities. Our thoughts at Healthesystems are with those who are impacted, and our concern is for our employees, our customers, our patients and our community. In this time of uncertainty, our unwavering commitment to continuity of service for our customers, and continuity of care for our patients, remain a top priority.

We have a firmly established and robust business continuity plan in place that has been successfully vetted and deployed into practice. This will prevent any disruption in service, and we remain focused on supporting our customers and enabling their success. Our Customer Service Center remains open to claims professionals, injured worker patients and pharmacies 24/7 and can be reached at:


The welfare of our employees and their families is paramount, and we have enabled nearly 100% of our workforce to work remotely to limit their exposure. By doing so, we curb transmission while slowing the spread within our communities. With remote technology already in practice, this transition has been seamless.

Our crisis management team is continually monitoring information from the Centers of Disease Control and Prevention (CDC), World Health Organization (WHO), as well as state and local government agencies.

The COVID-19 pandemic poses challenges for any business. We are confident that careful attention to employee safety and continuity preparedness will allow us to continue to deliver quality service. We are committed to serving our customers and partnering with our service providers to continue to enable access to pharmacy and ancillary medical care for our injured worker patients.